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Employee Benefits Information System (EBIS) to require CAC-only access

Effective October 3, 2011, the Army Benefits Center - Civilian (ABC-C) Employee Benefits Information System (EBIS) will be accessible only by Common Access Card (CAC). This change is mandated in order to comply with Department of Defense (DOD) and Army policy. The safety and security of our customers is priority one.

EBIS will only be accessible from a computer with an installed and operational CAC reader. Most, if not all, DOD computers are already configured this way.

This will affect users who access EBIS from their home computers. Home users may still access EBIS if they have installed and configured a CAC reader on their home computers.

Additionally, benefit transactions can still be made through the Interactive Voice Response System (IVRS) which is our automated self-service program you can access from a touch-tone telephone system. IVRS is available 24 hours a day. The toll-free number is 1 (877) 276-9287.

For additional information regarding accessing EBIS with your CAC refer to information posted on the ABC-C web site at https://www.abc.army.mil/


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