June 10, 1999

SUBJECT: Servicing Arrangements

With regionalization fully fielded and operational, we have reevaluated and standardized the process under which servicing arrangement changes will be considered. The circumstances surrounding regionalization necessitated one set of rules; post regionalization conditions dictate another.

Except as otherwise noted, these procedures apply to CONUS and OCONUS servicing situations. The enclosed guidance is designed to capture all the information necessary to help us make informed decisions and to act on your requests without delay, provided that your requests are complete. Include a minimum of three weeks for coordination by the office, Deputy Assistant Secretary of the Army (Civilian Personnel Policy) (DASA(CPP)) staff after your request has been received here.

The following guidelines will govern all future realignments of civilian personnel servicing. Exceptions citing full justification will be considered:
  1. Requests to change a servicing Civilian Personnel Operations Center (CPOC) for performance-related reasons will not be considered.

  2. Civilian Personnel Advisory Centers (CPACs) must geographically located within the servicing CPOCs boundary. Approved current configurations are expected.

  3. No new CPACs or satellite personnel offices may be established without the prior approval of the DASA (CPP).

  4. There will not be more than one CPAC in the same area, defined as the distance employees reasonably commute to a work site. Approved current configurations are excepted.

  5. MACOMs may decide which of their CPACs will provide civilian personnel service to their employees provided that it does not change CPOC servicing arrangements. MACOMs must advise the DASA (CPP) prior to the effective date of the change. Even though DASA (CPP) approval is not required to change CPAC servicing within a CPOC serviced area, notifications require a minimum of three weeks lead time for the Functional Automation Branch to accommodate database moves.

  6. A proposal that will result in a change to CPOC servicing requires the prior approval of the ODASA (CPP).

  7. All costs associated with approved servicing arrangement changes will be come by the requesting MACOM. The proposal must include cost estimates and a commitment to fund all associated costs.

The Civilian Personnel Operations Center Management Agency developed the enclosed timeline chart. It identifies the multitude of actions required to effect servicing arrangement changes and constitutes a reasonable schedule for accomplishing the various tasks associated with servicing modifications. The timelines are provided for information and for estimating the amount of time necessary to complete a servicing change transaction. They are approximate and may be adjusted to suit local operational needs and conditions.

If you have any questions or require assistance, please call Mr. Joe Gillis at (703) 693-2464, DSN 223-2464.

//original signed//
David L. Snyder
Acting Deputy Assistant Secretary
(Civilian Personnel Policy)


Addendum - POC Update - 11/06/01

Ms. Cheryl James-Sayre, (703) 325-8733 DSN 221-8733
or email: Cheryl.James-Sayre@(email address expired)
(updates telephone number and email address for POC)

Addendum - POC Update - 03/06/01

Ms. Cheryl James-Sayre, (703)614-8204 DSN 224-8204,
or email: Cheryl.James-sayre@hqda.army.mil
(replaces Mr Joe Gillis as POC).