Civilian Plans & Strategic Analysis

Civilian Human Resources (CHR) FY09 Annual Evaluation


C   o   n   t   e   n   t   s
small yellow line chart, used as logo on this page
  Executive Summary

  Introduction  i

  Year in Review iii



Foreword    Welcome Letter from Tony Whitehouse

Performance Indicators

Cost/Efficiency
1-1    Servicing Ratio (Operating Level Only) 1
1-2    Servicing Ratio (Operating & Admin Support) 2
1-3    Servicing Ratio (Operating, Staff & Admin. Support) 3
1-4    Civilian Strength  4
1-5    Production per Operating-Level Personnelist 5
1-6    Production per Serviced Customer 6

CPA Effectiveness
2-1    Customer Satisfaction  7
2-2    Timeliness of Processing Benefits 8
2-3    Staffing Timeliness  9

CPM Effectiveness
3-1    Arbitration Decisions 10
3-2    Unfair Labor Practices 11
3-3    Classification Appeals 12
3-4    Federal Employees Compensation Act (FECA) 13
3-5    ACTEDS Intern Funds  14
3-6    Emergency Essential Employees 15

Work Force Morale
4-1    Workplace Satisfaction  16
4-2    Grievances - Administrative Procedures 17
4-3    Grievances - Negotiated Procedures 18
4-4    EEO Complaints  19

Work Force Quality
5-1    Education Level (Interns) 20
5-2    Education Level 21
5-3    Monetary and Time Off Awards 23
5-4    Disciplinary/Adverse Actions 24

Work Force Representation
6-1    RNO/ERI  25
6-2    Gender 28
6-3    Disabilities 29
6-4    Gender (DA/Local Interns and Functional Trainees) 30
6-5    RNO (DA/Local Interns and Functional Trainees)  31
6-6    Gender (New Hires)  32
6-7    RNO (New Hires)  33

Appendix

1-4   Civilian Strength A1
2-3   Staffing Timeliness A2
3-1   Arbitration Decisions A3
3-2   Unfair Labor Practices A4
3-4   Federal Employees Compensation Act (FECA) A5
3-6   Emergency Essential Employees A6
4-2   Grievances - Administrative Procedures A7
4-3   Grievances - Negotiated Procedures A8
5-2   Education Level A9
5-3   Monetary and Time Off Awards A11
5-4   Disciplinary/Adverse Actions A13
6-1   RNO/ERI A15
6-2   Gender A16
6-3   Disabilities A17



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