Civilian Plans & Strategic Analysis

Civilian Human Resources (CHR) FY07 Annual Evaluation

C   o   n   t   e   n   t   s
  Executive Summary

  Introduction  i

  Year in Review iv


Foreword    Welcome Letter from Susan Duncan

Performance Indicators

Cost/Efficiency
1-1    Servicing Ratio (Operating Level Only) 1
1-2    Servicing Ratio (Operating & Admin Support) 2
1-3    Servicing Ratio (Operating, Staff & Admin. Support) 3
1-4    Civilian Strength  4
1-5    Production per Operating-Level Personnelist 5
1-6    Production per Serviced Customer 6

CPA Effectiveness
2-1    Customer Satisfaction  7
2-2    Timeliness of Processing Benefits 8
2-3    Staffing Timeliness  9

CPM Effectiveness
3-1    Arbitration Decisions 10
3-2    Unfair Labor Practices 11
3-3    Classification Appeals 12
3-4    Federal Employees Compensation Act (FECA) 13
3-5    ACTEDS Intern Funds  15
3-6    Emergency Essential Employees 16

Work Force Morale
4-1    Workplace Satisfaction  17
4-2    Grievances - Administrative Procedures 18
4-3    Grievances - Negotiated Procedures 19
4-4    EEO Complaints  20

Work Force Quality
5-1    Education Level (Interns) 21
5-2    Education Level 22
5-3    Monetary and Time Off Awards 25
5-4    Disciplinary/Adverse Actions 26

Work Force Representation
6-1    RNO/ERI  27
6-2    Gender 30
6-3    Disabilities 31
6-4    Gender (DA/Local Interns and Functional Trainees) 32
6-5    RNO/ERI (DA/Local Interns and Functional Trainees)  33
6-6    Gender (New Hires)  34
6-7    RNO/ERI (New Hires)  35

Appendix

1-4    Civilian Strength A1
2-1    Customer Satisfaction A2
2-3    Staffing Timeliness A3
3-1    Arbitration Decisions A4
3-2   Unfair Labor Practices A5
3-4   Federal Employees Compensation Act (FECA) A6
3-6   Emergency Essential Employees A7
4-1a  Workplace Satisfaction - Leadership & Management  A8
4-1b  Workplace Satisfaction - Performance Culture  A11
4-1c  Workplace Satisfaction - Training & Development  A17
4-1d  Workplace Satisfaction - Fairness  A19
4-1e  Workplace Satisfaction - Overall  A23
4-2   Grievances - Administrative Procedures A27
4-3   Grievances - Negotiated Procedures A28
5-2   Education Level A29
5-3   Monetary and Time Off Awards A31
5-4   Disciplinary/Adverse Actions A33
6-1   RNO/ERI A36
6-2   Gender A37
6-3   Disabilities A38



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