Civilian Plans & Strategic Analysis

Civilian Human Resources (CHR) FY05 Annual Evaluation

C   o   n   t   e   n   t   s
  Executive Summary

  Introduction  i

  Year in Review iv


Foreword    Welcome Letter from Melinda McMillon Darby

Performance Indicators

Cost/Efficiency
1-1     Servicing Ratio (Operating Level Only) 1
1-2     Servicing Ratio (Operating & Admin Support) 2
1-3     Servicing Ratio (Operating & Staff) 3
1-4     Servicing Ratio (Operating, Staff & Admin. Support) 4
1-5     Civilian Strength  5
1-6     Production per Operating-Level Personnelist 6
1-7     Production per Serviced Customer 7

CPA Effectiveness Revised 6/19/06
2-1     Customer Satisfaction  8
2-2     Timeliness of Processing Benefits 9
2-3     Staffing - Timeliness  10
2-4     Staffing - Compliance 11
2-5     MER - Compliance 12
2-6     HQ ACPERS Data Quality - Quality Control Report 13
2-7     DCPDS Data Quality 14

CPM Effectiveness Revised 4/24/06
3-1     Grade Accuracy 15
3-2     Assignment Accuracy 16
3-3     Performance Appraisals - Compliance 17
3-4     Arbitration Decisions 18
3-5     Unfair Labor Practices 19
3-6     Classification Appeals 20
3-7     Federal Employees Compensation Act (FECA) 21
3-8     ACTEDS Intern Funds  23
3-9     Emergency Essential Employees 24

Work Force Morale Revised 6/19/06
4-1     Workplace Satisfaction  25
4-2     Grievances - Administrative Procedures 26
4-3     Grievances - Negotiated Procedures 27
4-4     EEO Complaints  28

Work Force Quality
5-1     Education Level (Interns) 29
5-2     Education Level 30
5-3     Monetary and Time Off Awards 33
5-4     Disciplinary/Adverse Actions 34
5-5     Disciplinary/Adverse Actions by RNO  35

Work Force Representation
6-1     RNO 36
6-2     Gender 39
6-3     Disabilities 40
6-4     Gender (DA/Local Interns and Functional Trainees) 41
6-5     RNO (DA/Local Interns and Functional Trainees)  42
6-6     Gender (New Hires)  43
6-7     RNO (New Hires)  44

Appendix

1-3     Servicing Ratio - Operating & Staff A1
1-5     Civilian Strength A2
2-1     Customer Satisfaction A3  Revised 6/19/06
2-3     Staffing Timeliness A11
2-4     Staffing Compliance A12
2-5     MER Compliance A13
3-1     Grade Accuracy A14
3-2     Assignment Accuracy A15
3-3     Performance Appraisals - Compliance A16
3-4     Arbitration Decisions A17  Revised 2/15/06
3-5     Unfair Labor Practices A18  Revised 2/15/06
3-7     Federal Employees Compensation Act (FECA) A19  Revised 4/24/06
3-8     ACTEDS Intern Funds  A20
3-9     Emergency Essential Employees A22
4-1a   Workplace Satisfaction - Leadership & Management  A23  Revised 6/19/06
4-1b   Workplace Satisfaction - Performance Culture  A26  Revised 6/19/06
4-1c   Workplace Satisfaction - Training & Development  A32  Revised 6/19/06
4-1d   Workplace Satisfaction - Fairness  A34  Revised 6/19/06
4-1e   Workplace Satisfaction - Overall  A38  Revised 6/19/06
4-2     Grievances - Administrative Procedures A44  Revised 2/16/06
4-3     Grievances - Negotiated Procedures A45  Revised 2/16/06
5-2     Education Level A46
5-3     Monetary and Time Off Awards A48
5-4     Disciplinary/Adverse Actions A50
5-5     Disciplinary/Adverse Actions by RNO A53
6-1     RNO A54
6-2     Gender A55
6-3     Disabilities A56



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