Civilian Plans & Strategies

Civilian Human Resources (CHR) FY04 Annual Evaluation

C   o   n   t   e   n   t   s
  Executive Summary

  Introduction  i

  Year in Review iv


Foreword    Welcome Letter from David L. Snyder

Performance Indicators

Cost/Efficiency
1-1 Servicing Ratio (Operating Level Only) 1
1-2 Servicing Ratio (Operating & Admin Support) 2
1-3 Servicing Ratio (Operating & Staff) 3
1-4 Servicing Ratio (Operating, Staff & Admin. Support) 4
1-5 Civilian Strength  5
1-6 Production per Operating-Level Personnelist 6
1-7 Production per Serviced Customer 7

CPA Effectiveness
2-1 Customer Satisfaction  8
2-2 Timeliness of Processing Benefits 9
2-3 Staffing - Timeliness  10
2-4 Staffing - Compliance 11
2-5 MER - Compliance 12
2-6 HQ ACPERS Data Quality - OPM Score 13
2-7 HQ ACPERS Data Quality - Quality Control Report 14
2-8 DCPDS Data Quality 15
CPM Effectiveness
3-1 Grade Accuracy 16
3-2 Assignment Accuracy 17
3-3 Performance Appraisals - Compliance 18
3-4 Arbitration Decisions 19
3-5 Unfair Labor Practices 20
3-6 Classification Appeals 21
3-7 Federal Employees Compensation Act (FECA) 22
3-8 ACTEDS Intern Funds  24
3-9 Emergency Essential Employees 25

Work Force Morale
4-1 Satisfaction with Job 26
4-2 Satisfaction with Career 27
4-3 Satisfaction with Supervisor 28
4-4 Satisfaction with Management 29
4-5 Satisfaction with Promotion System 30
4-6 Satisfaction with Awards & Recognition 31
4-7 Satisfaction with Discipline/Grievance/EEO Procedures 32
4-8 Satisfaction with Work Group 33
4-9 Satisfaction with Amount of Authority 34
4-10 Satisfaction with Training & Development 35
4-11 Satisfaction with Fairness 36
4-12 Grievances - Administrative Procedures 37
4-13 Grievances - Negotiated Procedures 38
4-14 EEO Complaints  39

Work Force Quality
5-1 Education Level (Interns) 40
5-2 Education Level 41
5-3 Monetary and Time Off Awards 44
5-4 Disciplinary/Adverse Actions 45
5-5 Disciplinary/Adverse Actions by RNO  46

Work Force Representation
6-1 RNO 47
6-2 Gender 50
6-3 Disabilities 51
6-4 Gender (DA/Local Interns and Functional Trainees) 52
6-5 RNO (DA/Local Interns and Functional Trainees)  53
6-6 Gender (New Hires)  54
6-7 RNO (New Hires)  55

Appendix

1-3 Servicing Ratio - Operating & Staff A1
1-5 Civilian Strength A2
2-1 Customer Satisfaction A3
2-3 Staffing Timeliness A11
2-4 Staffing Compliance A12
2-5 MER Compliance A13
2-6 HQ ACPERS Data Quality - OPM Score A14
3-1 Grade Accuracy A15
3-2 Assignment Accuracy A16
3-3 Performance Appraisals - Compliance A17
3-4 Arbitration Decisions A18
3-5 Unfair Labor Practices A19
3-7 Federal Employees Compensation Act (FECA) A20
3-8 ACTEDS Intern Funds  A21
3-9 Emergency Essential Employees A23
4-1 Satisfaction with Job A24
4-2 Satisfaction with Career A27
4-3 Satisfaction with Supervisor A29
4-4 Satisfaction with Management A32
4-5 Satisfaction with Promotion System A35
4-6 Satisfaction with Awards & Recognition A38
4-7 Satisfaction with Discipline/Grievance/EEO Procedures A40
4-8 Satisfaction with Work Group A42
4-9 Satisfaction with Amount of Authority A44
4-10 Satisfaction with Training & Development A47
4-11 Satisfaction with Fairness A50
4-12 Grievances - Administrative Procedures A53
4-13 Grievances - Negotiated Procedures A54
5-2 Education Level A55
5-3 Monetary and Time Off Awards A57
5-4 Disciplinary/Adverse Actions A59
5-5 Disciplinary/Adverse Actions by RNO A62
6-1 RNO A63
6-2 Gender A64
6-3 Disabilities A65

ALL

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