Civilian Plans & Strategies

Civilian Human Resources (CHR) FY01 Annual Evaluation

C   o   n   t   e   n   t   s
  Executive Summary

  Introduction  i

  Year in Review iv


Foreword    Welcome Letter from David L. Snyder

Performance Indicators

Cost/Efficiency
1-1 Servicing Ratio (Operating Level Only) 1
1-2 Servicing Ratio (Operating & Admin Support) 2
1-3 Servicing Ratio (Operating & Staff) 3
1-4 Servicing Ratio (Operating, Staff & Admin. Support) 4
1-5 Civilian Strength  5
1-6 Production per Operating-Level Personnelist 6
1-7 Production per Serviced Customer 7

CPA Effectiveness
2-1 Customer Satisfaction  8
2-2 Timeliness of Processing Benefits 9
2-3 Staffing - Timeliness  10
2-4 Staffing - Compliance 11
2-5 MER - Compliance 12
2-6 HQ ACPERS Data Quality - OPM Score 13
2-7 HQ ACPERS Data Quality - Quality Control Report 14
2-8 DCPDS Data Quality 15
2-9 Installation Status Report Measures  16

CPM Effectiveness
3-1 Grade Accuracy 17
3-2 Assignment Accuracy 18
3-3 Performance Appraisals - Compliance 19
3-4 Arbitration Decisions 20
3-5 Unfair Labor Practices 21
3-6 Classification Appeals 22
3-7 Federal Employees Compensation Act (FECA) 23
3-8 ACTEDS Intern Funds (correction effective 06/14/02)  25
3-9 Emergency Essential Employees 26

Work Force Morale
4-1 Satisfaction with Job 27
4-2 Satisfaction with Career 28
4-3 Satisfaction with Supervisor 29
4-4 Satisfaction with Management 30
4-5 Satisfaction with Promotion System 31
4-6 Satisfaction with Awards & Recognition 32
4-7 Satisfaction with Discipline/Grievance/EEO Procedures 33
4-8 Satisfaction with Work Group 34
4-9 Satisfaction with Amount of Authority 35
4-10 Satisfaction with Training & Development 36
4-11 Satisfaction with Fairness 37
4-12 Grievances - Administrative Procedures 38
4-13 Grievances - Negotiated Procedures 39
4-14 Problems with Pay Administration 40
4-15 EEO Complaints  41

Work Force Quality
5-1 Education Level (Interns) 42
5-2 Education Level 43
5-3 Monetary and Time Off Awards 46
5-4 Disciplinary/Adverse Actions 47

Work Force Representation
6-1 RNO 48
6-2 Gender 51
6-3 Disabilities 52
6-4 Gender (DA/Local Interns and Functional Trainees) 53
6-5 RNO (DA/Local Interns and Functional Trainees)  54
6-6 Gender (New Hires)  55
6-7 RNO (New Hires)  56

Appendix
1-3 Servicing Ratio - Operating & Staff A1
1-5 Civilian Strength A2
2-1 Customer Satisfaction A3
2-3 Staffing Timeliness A11
2-4 Staffing Compliance A12
2-5 MER Compliance A13
2-6 HQ ACPERS Data Quality - OPM Score A14
2-9 CPAC Work Force Effectiveness A15
3-1 Grade Accuracy A16
3-2 Assignment Accuracy A17
3-3 Performance Appraisals - Compliance A18
3-4 Arbitration Decisions A19
3-5 Unfair Labor Practices A20
3-7 Federal Employees Compensation Act (FECA) A21
3-8 ACTEDS Intern Funds  A22 (correction effective 06/14/02)
3-9 Emergency Essential Employees A24
4-1 Satisfaction with Job A25
4-2 Satisfaction with Career A28
4-3 Satisfaction with Supervisor A30
4-4 Satisfaction with Management A33
4-5 Satisfaction with Promotion System A36
4-6 Satisfaction with Awards & Recognition A39
4-7 Satisfaction with Discipline/Grievance/EEO Procedures A41
4-8 Satisfaction with Work Group A43
4-9 Satisfaction with Amount of Authority A45
4-10 Satisfaction with Training & Development A48
4-11 Satisfaction with Fairness A51
4-12 Grievances - Administrative Procedures A54
4-13 Grievances - Negotiated Procedures A55
4-14 Problems with Pay Administration A56
5-2 Education Level A59
5-3 Monetary and Time Off Awards A61
5-4 Disciplinary/Adverse Actions A63
6-1 RNO A66
6-2 Gender A67
6-3 Disabilities A68

ALL  All the above listed files in one large PDF correction effective 06/14/02
Note - the All in One PDF is a LARGE file (nearly 7 megs) - substantial download time applies
(Suggestion: right-click the link and SAVE AS to your Desktop)


Requires Adobe Acrobat Reader   These files require Adobe Acrobat Reader to view