FY99 Army Civilian Personnel Attitude Survey: Item Frequency Results for Civilian Employees

1. My immediate supervisor is (do not consider team leaders):

Frequency Percent Valid Percent Cumulative Percent
Valid MILITARY 543 14.7 16.0 16.0
CIVILIAN 2849 77.1 84.0 100.0
Total 3392 91.8 100.0
Missing System 304 8.2

Total 3696 100.0


2. The personnel office treats people courteously.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 157 4.2 4.5 4.5
DISAGREE 344 9.3 9.9 14.5
NEITHER AGREE NOR DISAGREE 737 19.9 21.3 35.8
AGREE 1791 48.5 51.8 87.6
STRONGLY AGREE 430 11.6 12.4 100.0
Total 3459 93.6 100.0
Missing DK/NA 211 5.7

System 26 .7

Total 237 6.4

Total 3696 100.0


3. The personnel office keeps people informed about important changes in personnel rules and benefits.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 519 14.0 14.6 14.6
DISAGREE 753 20.4 21.2 35.8
NEITHER AGREE NOR DISAGREE 784 21.2 22.1 57.8
AGREE 1217 32.9 34.2 92.1
STRONGLY AGREE 282 7.6 7.9 100.0
Total 3555 96.2 100.0
Missing DK/NA 113 3.1

System 28 .8

Total 141 3.8

Total 3696 100.0


4. If my supervisor can't help me with an employment matter, I can get information or help from the personnel office.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 320 8.7 9.1 9.1
DISAGREE 515 13.9 14.7 23.8
NEITHER AGREE NOR DISAGREE 782 21.2 22.3 46.0
AGREE 1572 42.5 44.7 90.8
STRONGLY AGREE 324 8.8 9.2 100.0
Total 3513 95.0 100.0
Missing DK/NA 157 4.2

System 26 .7

Total 183 5.0

Total 3696 100.0


5. I have no problems finding or getting access to the appropriate personnel office staff member to get the information or service I need.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 515 13.9 14.6 14.6
DISAGREE 802 21.7 22.7 37.2
NEITHER AGREE NOR DISAGREE 694 18.8 19.6 56.8
AGREE 1248 33.8 35.3 92.1
STRONGLY AGREE 280 7.6 7.9 100.0
Total 3539 95.8 100.0
Missing DK/NA 129 3.5

System 28 .8

Total 157 4.2

Total 3696 100.0


6. The staff of the personnel office acts with integrity.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 272 7.4 8.1 8.1
DISAGREE 356 9.6 10.6 18.7
NEITHER AGREE NOR DISAGREE 1079 29.2 32.1 50.8
AGREE 1337 36.2 39.8 90.6
STRONGLY AGREE 315 8.5 9.4 100.0
Total 3359 90.9 100.0
Missing DK/NA 293 7.9

System 44 1.2

Total 337 9.1

Total 3696 100.0


7. Rate the overall quality and timeliness of personnel service on processing personnel and pay actions (e.g., promotions, within-grade increases, tax withholding, benefits).

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 373 10.1 10.8 10.8
POOR 389 10.5 11.3 22.1
FAIR 933 25.2 27.0 49.1
GOOD 1288 34.8 37.3 86.4
VERY GOOD 469 12.7 13.6 100.0
Total 3452 93.4 100.0
Missing DK/NA 213 5.8

System 31 .8

Total 244 6.6

Total 3696 100.0


8. Rate the overall quality and timeliness of personnel service on discipline, complaints, and performance appraisal.

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 308 8.3 10.6 10.6
POOR 370 10.0 12.7 23.3
FAIR 994 26.9 34.1 57.4
GOOD 999 27.0 34.3 91.8
VERY GOOD 240 6.5 8.2 100.0
Total 2911 78.8 100.0
Missing DK/NA 745 20.2

System 40 1.1

Total 785 21.2

Total 3696 100.0


9. Rate the overall quality and timeliness of personnel service on counseling employees on issues such as benefits (e.g., health, retirement), leave, hours of work, and worker's compensation.

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 432 11.7 13.6 13.6
POOR 553 15.0 17.5 31.1
FAIR 972 26.3 30.7 61.8
GOOD 929 25.1 29.3 91.1
VERY GOOD 281 7.6 8.9 100.0
Total 3167 85.7 100.0
Missing DK/NA 502 13.6

System 27 .7

Total 529 14.3

Total 3696 100.0


10. Rate the overall quality and timeliness of personnel service on training.

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 470 12.7 15.0 15.0
POOR 532 14.4 17.0 32.0
FAIR 1013 27.4 32.4 64.4
GOOD 887 24.0 28.3 92.7
VERY GOOD 227 6.1 7.3 100.0
Total 3129 84.7 100.0
Missing DK/NA 522 14.1

System 45 1.2

Total 567 15.3

Total 3696 100.0


11. Rate the overall quality and timeliness of personnel service on job and promotion information.

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 592 16.0 17.7 17.7
POOR 680 18.4 20.4 38.1
FAIR 1048 28.4 31.4 69.5
GOOD 804 21.8 24.1 93.6
VERY GOOD 215 5.8 6.4 100.0
Total 3339 90.3 100.0
Missing DK/NA 309 8.4

System 48 1.3

Total 357 9.7

Total 3696 100.0


12. Overall, the quality and timeliness of service given by the personnel office is:

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 365 9.9 10.6 10.6
POOR 543 14.7 15.7 26.3
FAIR 1221 33.0 35.4 61.6
GOOD 1082 29.3 31.3 93.0
VERY GOOD 243 6.6 7.0 100.0
Total 3454 93.5 100.0
Missing DK/NA 177 4.8

System 65 1.8

Total 242 6.5

Total 3696 100.0


13. My job makes good use of my abilities.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 361 9.8 9.9 9.9
DISAGREE 441 11.9 12.1 21.9
NEITHER AGREE NOR DISAGREE 428 11.6 11.7 33.7
AGREE 1547 41.9 42.3 76.0
STRONGLY AGREE 878 23.8 24.0 100.0
Total 3655 98.9 100.0
Missing DK/NA 12 .3

System 29 .8

Total 41 1.1

Total 3696 100.0


14. I frequently think about quitting my job.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 1123 30.4 31.2 31.2
DISAGREE 827 22.4 23.0 54.2
NEITHER AGREE NOR DISAGREE 641 17.3 17.8 72.0
AGREE 651 17.6 18.1 90.1
STRONGLY AGREE 356 9.6 9.9 100.0
Total 3598 97.3 100.0
Missing DK/NA 60 1.6

System 38 1.0

Total 98 2.7

Total 3696 100.0


15. I find my work challenging.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 321 8.7 8.8 8.8
DISAGREE 442 12.0 12.1 20.9
NEITHER AGREE NOR DISAGREE 700 18.9 19.2 40.1
AGREE 1439 38.9 39.4 79.5
STRONGLY AGREE 750 20.3 20.5 100.0
Total 3652 98.8 100.0
Missing DK/NA 9 .2

System 35 .9

Total 44 1.2

Total 3696 100.0


16. I am often bored with my job.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 1184 32.0 32.6 32.6
DISAGREE 1050 28.4 28.9 61.6
NEITHER AGREE NOR DISAGREE 658 17.8 18.1 79.7
AGREE 519 14.0 14.3 94.0
STRONGLY AGREE 216 5.8 6.0 100.0
Total 3627 98.1 100.0
Missing DK/NA 36 1.0

System 33 .9

Total 69 1.9

Total 3696 100.0


17. All in all, I am satisfied with my job.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 277 7.5 7.6 7.6
DISAGREE 423 11.4 11.6 19.2
NEITHER AGREE NOR DISAGREE 683 18.5 18.7 37.8
AGREE 1500 40.6 41.0 78.9
STRONGLY AGREE 772 20.9 21.1 100.0
Total 3655 98.9 100.0
Missing DK/NA 4 .1

System 37 1.0

Total 41 1.1

Total 3696 100.0


18. I would recommend that others pursue a career as a civilian with the Federal Government.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 536 14.5 14.8 14.8
DISAGREE 559 15.1 15.4 30.2
NEITHER AGREE NOR DISAGREE 755 20.4 20.8 51.0
AGREE 1280 34.6 35.3 86.3
STRONGLY AGREE 498 13.5 13.7 100.0
Total 3628 98.2 100.0
Missing DK/NA 30 .8

System 38 1.0

Total 68 1.8

Total 3696 100.0


19. I would recommend that others pursue a career as a civilian with the Army.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 605 16.4 16.8 16.8
DISAGREE 606 16.4 16.8 33.6
NEITHER AGREE NOR DISAGREE 889 24.1 24.7 58.3
AGREE 1111 30.1 30.8 89.1
STRONGLY AGREE 393 10.6 10.9 100.0
Total 3604 97.5 100.0
Missing DK/NA 52 1.4

System 40 1.1

Total 92 2.5

Total 3696 100.0


20. I would recommend that others pursue a career as a civilian with this organization.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 759 20.5 21.0 21.0
DISAGREE 669 18.1 18.5 39.4
NEITHER AGREE NOR DISAGREE 864 23.4 23.9 63.3
AGREE 950 25.7 26.2 89.5
STRONGLY AGREE 379 10.3 10.5 100.0
Total 3621 98.0 100.0
Missing DK/NA 38 1.0

System 37 1.0

Total 75 2.0

Total 3696 100.0


21. My supervisor clearly outlines the goals and priorities for my work.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 510 13.8 14.0 14.0
DISAGREE 654 17.7 17.9 31.9
NEITHER AGREE NOR DISAGREE 587 15.9 16.1 48.1
AGREE 1361 36.8 37.3 85.4
STRONGLY AGREE 532 14.4 14.6 100.0
Total 3644 98.6 100.0
Missing DK/NA 30 .8

System 22 .6

Total 52 1.4

Total 3696 100.0


22. My supervisor lets me know how well I am doing my work.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 478 12.9 13.1 13.1
DISAGREE 603 16.3 16.5 29.6
NEITHER AGREE NOR DISAGREE 556 15.0 15.2 44.8
AGREE 1382 37.4 37.8 82.6
STRONGLY AGREE 638 17.3 17.4 100.0
Total 3657 98.9 100.0
Missing DK/NA 14 .4

System 25 .7

Total 39 1.1

Total 3696 100.0


23. My supervisor keeps me informed about matters affecting my job and me.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 517 14.0 14.2 14.2
DISAGREE 615 16.6 16.9 31.1
NEITHER AGREE NOR DISAGREE 588 15.9 16.1 47.2
AGREE 1341 36.3 36.8 84.0
STRONGLY AGREE 583 15.8 16.0 100.0
Total 3644 98.6 100.0
Missing DK/NA 22 .6

System 30 .8

Total 52 1.4

Total 3696 100.0


24. My supervisor gives me the support and backing I need to do my job well.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 513 13.9 14.0 14.0
DISAGREE 529 14.3 14.5 28.5
NEITHER AGREE NOR DISAGREE 583 15.8 16.0 44.5
AGREE 1302 35.2 35.7 80.1
STRONGLY AGREE 725 19.6 19.9 100.0
Total 3652 98.8 100.0
Missing DK/NA 19 .5

System 25 .7

Total 44 1.2

Total 3696 100.0


25. My supervisor has a strong interest in the welfare of his/her employees.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 587 15.9 16.2 16.2
DISAGREE 523 14.2 14.4 30.6
NEITHER AGREE NOR DISAGREE 676 18.3 18.6 49.3
AGREE 1067 28.9 29.4 78.7
STRONGLY AGREE 772 20.9 21.3 100.0
Total 3625 98.1 100.0
Missing DK/NA 47 1.3

System 24 .6

Total 71 1.9

Total 3696 100.0


26. My supervisor is competent in handling the technical parts of his/her job.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 410 11.1 11.4 11.4
DISAGREE 340 9.2 9.5 20.9
NEITHER AGREE NOR DISAGREE 595 16.1 16.5 37.4
AGREE 1341 36.3 37.3 74.7
STRONGLY AGREE 910 24.6 25.3 100.0
Total 3596 97.3 100.0
Missing DK/NA 69 1.9

System 31 .8

Total 100 2.7

Total 3696 100.0


27. I feel free to go to my supervisor with questions or problems about my work.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 397 10.7 10.9 10.9
DISAGREE 390 10.6 10.7 21.5
NEITHER AGREE NOR DISAGREE 432 11.7 11.8 33.3
AGREE 1395 37.7 38.2 71.5
STRONGLY AGREE 1042 28.2 28.5 100.0
Total 3656 98.9 100.0
Missing DK/NA 12 .3

System 28 .8

Total 40 1.1

Total 3696 100.0


28. My supervisor provides me with career counseling.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 852 23.1 24.0 24.0
DISAGREE 791 21.4 22.3 46.3
NEITHER AGREE NOR DISAGREE 776 21.0 21.9 68.2
AGREE 751 20.3 21.2 89.4
STRONGLY AGREE 376 10.2 10.6 100.0
Total 3546 95.9 100.0
Missing DK/NA 118 3.2

System 32 .9

Total 150 4.1

Total 3696 100.0


29. Management is competent.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 573 15.5 16.0 16.0
DISAGREE 615 16.6 17.2 33.3
NEITHER AGREE NOR DISAGREE 811 21.9 22.7 56.0
AGREE 1253 33.9 35.1 91.0
STRONGLY AGREE 320 8.7 9.0 100.0
Total 3572 96.6 100.0
Missing DK/NA 81 2.2

System 43 1.2

Total 124 3.4

Total 3696 100.0


30. Management treats employees with respect and consideration.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 619 16.7 17.2 17.2
DISAGREE 672 18.2 18.6 35.8
NEITHER AGREE NOR DISAGREE 735 19.9 20.4 56.2
AGREE 1230 33.3 34.1 90.3
STRONGLY AGREE 351 9.5 9.7 100.0
Total 3607 97.6 100.0
Missing DK/NA 43 1.2

System 46 1.2

Total 89 2.4

Total 3696 100.0


31. Management makes timely decisions.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 720 19.5 20.2 20.2
DISAGREE 837 22.6 23.5 43.7
NEITHER AGREE NOR DISAGREE 898 24.3 25.2 68.8
AGREE 878 23.8 24.6 93.4
STRONGLY AGREE 234 6.3 6.6 100.0
Total 3567 96.5 100.0
Missing DK/NA 84 2.3

System 45 1.2

Total 129 3.5

Total 3696 100.0


32. Management rewards employees who show initiative and innovation.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 915 24.8 25.6 25.6
DISAGREE 776 21.0 21.7 47.4
NEITHER AGREE NOR DISAGREE 760 20.6 21.3 68.7
AGREE 814 22.0 22.8 91.5
STRONGLY AGREE 303 8.2 8.5 100.0
Total 3568 96.5 100.0
Missing DK/NA 86 2.3

System 42 1.1

Total 128 3.5

Total 3696 100.0


33. Management keeps employees informed.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 747 20.2 20.7 20.7
DISAGREE 773 20.9 21.4 42.1
NEITHER AGREE NOR DISAGREE 856 23.2 23.7 65.8
AGREE 986 26.7 27.3 93.1
STRONGLY AGREE 249 6.7 6.9 100.0
Total 3611 97.7 100.0
Missing DK/NA 44 1.2

System 41 1.1

Total 85 2.3

Total 3696 100.0


34. Employees at this installation/activity have an equal chance to compete for promotions.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 963 26.1 27.5 27.5
DISAGREE 794 21.5 22.7 50.1
NEITHER AGREE NOR DISAGREE 682 18.5 19.5 69.6
AGREE 879 23.8 25.1 94.7
STRONGLY AGREE 186 5.0 5.3 100.0
Total 3504 94.8 100.0
Missing DK/NA 164 4.4

System 28 .8

Total 192 5.2

Total 3696 100.0


35. When promotions are made at this installation/activity, the best qualified people are selected.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 1077 29.1 31.6 31.6
DISAGREE 873 23.6 25.6 57.2
NEITHER AGREE NOR DISAGREE 825 22.3 24.2 81.4
AGREE 515 13.9 15.1 96.5
STRONGLY AGREE 121 3.3 3.5 100.0
Total 3411 92.3 100.0
Missing DK/NA 259 7.0

System 26 .7

Total 285 7.7

Total 3696 100.0


36. Employees at this installation/activity are treated fairly with regard to job placements and promotions.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 992 26.8 28.9 28.9
DISAGREE 861 23.3 25.0 53.9
NEITHER AGREE NOR DISAGREE 878 23.8 25.5 79.4
AGREE 585 15.8 17.0 96.5
STRONGLY AGREE 122 3.3 3.5 100.0
Total 3438 93.0 100.0
Missing DK/NA 225 6.1

System 33 .9

Total 258 7.0

Total 3696 100.0


37. I am satisfied with the processes used to fill vacancies at this installation/activity.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 1127 30.5 32.3 32.3
DISAGREE 878 23.8 25.1 57.4
NEITHER AGREE NOR DISAGREE 825 22.3 23.6 81.0
AGREE 542 14.7 15.5 96.6
STRONGLY AGREE 120 3.2 3.4 100.0
Total 3492 94.5 100.0
Missing DK/NA 167 4.5

System 37 1.0

Total 204 5.5

Total 3696 100.0


38. When I do a good job, it is recognized.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 642 17.4 17.7 17.7
DISAGREE 729 19.7 20.1 37.7
NEITHER AGREE NOR DISAGREE 733 19.8 20.2 57.9
AGREE 1188 32.1 32.7 90.6
STRONGLY AGREE 341 9.2 9.4 100.0
Total 3633 98.3 100.0
Missing DK/NA 39 1.1

System 24 .6

Total 63 1.7

Total 3696 100.0


39. When awards are given, they go to the most deserving people.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 909 24.6 25.9 25.9
DISAGREE 936 25.3 26.6 52.5
NEITHER AGREE NOR DISAGREE 898 24.3 25.6 78.1
AGREE 607 16.4 17.3 95.3
STRONGLY AGREE 164 4.4 4.7 100.0
Total 3514 95.1 100.0
Missing DK/NA 158 4.3

System 24 .6

Total 182 4.9

Total 3696 100.0


40. Employees at this installation/activity are treated fairly with regard to awards.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 914 24.7 26.3 26.3
DISAGREE 915 24.8 26.3 52.6
NEITHER AGREE NOR DISAGREE 923 25.0 26.6 79.2
AGREE 589 15.9 17.0 96.2
STRONGLY AGREE 133 3.6 3.8 100.0
Total 3474 94.0 100.0
Missing DK/NA 199 5.4

System 23 .6

Total 222 6.0

Total 3696 100.0


41. If I perform my job especially well, I will receive an award.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 891 24.1 25.1 25.1
DISAGREE 793 21.5 22.4 47.5
NEITHER AGREE NOR DISAGREE 841 22.8 23.7 71.2
AGREE 760 20.6 21.4 92.7
STRONGLY AGREE 259 7.0 7.3 100.0
Total 3544 95.9 100.0
Missing DK/NA 131 3.5

System 21 .6

Total 152 4.1

Total 3696 100.0


42. If I filed a grievance, it would be held against me.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 177 4.8 6.1 6.1
DISAGREE 345 9.3 11.8 17.9
NEITHER AGREE NOR DISAGREE 930 25.2 31.8 49.7
AGREE 944 25.5 32.3 82.0
STRONGLY AGREE 526 14.2 18.0 100.0
Total 2922 79.1 100.0
Missing DK/NA 755 20.4

System 19 .5

Total 774 20.9

Total 3696 100.0


43. Top management at this installation/activity actively supports the Equal Employment Opportunity Program.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 295 8.0 9.2 9.2
DISAGREE 318 8.6 9.9 19.1
NEITHER AGREE NOR DISAGREE 967 26.2 30.1 49.2
AGREE 1287 34.8 40.1 89.3
STRONGLY AGREE 343 9.3 10.7 100.0
Total 3210 86.9 100.0
Missing DK/NA 470 12.7

System 16 .4

Total 486 13.1

Total 3696 100.0


44. Employees at this installation/activity are treated fairly with regard to discipline.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 589 15.9 18.6 18.6
DISAGREE 657 17.8 20.8 39.4
NEITHER AGREE NOR DISAGREE 993 26.9 31.4 70.7
AGREE 781 21.1 24.7 95.4
STRONGLY AGREE 146 4.0 4.6 100.0
Total 3166 85.7 100.0
Missing DK/NA 514 13.9

System 16 .4

Total 530 14.3

Total 3696 100.0


45. Employees at this installation/activity are treated fairly with regard to grievances and appeals.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 455 12.3 15.8 15.8
DISAGREE 565 15.3 19.7 35.5
NEITHER AGREE NOR DISAGREE 1125 30.4 39.1 74.6
AGREE 616 16.7 21.4 96.0
STRONGLY AGREE 114 3.1 4.0 100.0
Total 2875 77.8 100.0
Missing DK/NA 791 21.4

System 30 .8

Total 821 22.2

Total 3696 100.0


46. The people I work with do a good job.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 104 2.8 2.9 2.9
DISAGREE 215 5.8 5.9 8.7
NEITHER AGREE NOR DISAGREE 509 13.8 13.9 22.7
AGREE 1928 52.2 52.8 75.5
STRONGLY AGREE 893 24.2 24.5 100.0
Total 3649 98.7 100.0
Missing DK/NA 31 .8

System 16 .4

Total 47 1.3

Total 3696 100.0


47. My work group is well run.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 282 7.6 7.8 7.8
DISAGREE 527 14.3 14.6 22.3
NEITHER AGREE NOR DISAGREE 711 19.2 19.6 42.0
AGREE 1452 39.3 40.1 82.1
STRONGLY AGREE 649 17.6 17.9 100.0
Total 3621 98.0 100.0
Missing DK/NA 62 1.7

System 13 .4

Total 75 2.0

Total 3696 100.0


48. People in my group work well together.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 208 5.6 5.7 5.7
DISAGREE 377 10.2 10.4 16.1
NEITHER AGREE NOR DISAGREE 603 16.3 16.6 32.8
AGREE 1611 43.6 44.4 77.2
STRONGLY AGREE 827 22.4 22.8 100.0
Total 3626 98.1 100.0
Missing DK/NA 54 1.5

System 16 .4

Total 70 1.9

Total 3696 100.0


49. My supervisor and I discuss my training and development needs at least once a year.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 672 18.2 18.7 18.7
DISAGREE 654 17.7 18.2 37.0
NEITHER AGREE NOR DISAGREE 474 12.8 13.2 50.2
AGREE 1375 37.2 38.3 88.5
STRONGLY AGREE 413 11.2 11.5 100.0
Total 3588 97.1 100.0
Missing DK/NA 87 2.4

System 21 .6

Total 108 2.9

Total 3696 100.0


50. I receive the training I need to perform my job properly (e.g., on-the-job training, classroom instruction, conferences, workshops).

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 611 16.5 16.9 16.9
DISAGREE 623 16.9 17.2 34.1
NEITHER AGREE NOR DISAGREE 635 17.2 17.5 51.6
AGREE 1346 36.4 37.2 88.8
STRONGLY AGREE 405 11.0 11.2 100.0
Total 3620 97.9 100.0
Missing DK/NA 53 1.4

System 23 .6

Total 76 2.1

Total 3696 100.0


51. Management supports continued training and development.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 549 14.9 15.4 15.4
DISAGREE 591 16.0 16.6 31.9
NEITHER AGREE NOR DISAGREE 743 20.1 20.8 52.8
AGREE 1233 33.4 34.5 87.3
STRONGLY AGREE 453 12.3 12.7 100.0
Total 3569 96.6 100.0
Missing DK/NA 87 2.4

System 40 1.1

Total 127 3.4

Total 3696 100.0


52. Managers/supervisors deal effectively with reports of prejudice and discrimination.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 405 11.0 14.1 14.1
DISAGREE 389 10.5 13.6 27.7
NEITHER AGREE NOR DISAGREE 1001 27.1 34.9 62.7
AGREE 852 23.1 29.7 92.4
STRONGLY AGREE 218 5.9 7.6 100.0
Total 2865 77.5 100.0
Missing DK/NA 802 21.7

System 29 .8

Total 831 22.5

Total 3696 100.0


53. If I complained of discrimination, it would be held against me.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 252 6.8 8.7 8.7
DISAGREE 497 13.4 17.2 26.0
NEITHER AGREE NOR DISAGREE 1032 27.9 35.8 61.8
AGREE 742 20.1 25.7 87.5
STRONGLY AGREE 360 9.7 12.5 100.0
Total 2883 78.0 100.0
Missing DK/NA 787 21.3

System 26 .7

Total 813 22.0

Total 3696 100.0


54. Nonminority employees often get preferential treatment over minority employees.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 768 20.8 24.1 24.1
DISAGREE 934 25.3 29.3 53.4
NEITHER AGREE NOR DISAGREE 890 24.1 27.9 81.3
AGREE 369 10.0 11.6 92.9
STRONGLY AGREE 226 6.1 7.1 100.0
Total 3187 86.2 100.0
Missing DK/NA 473 12.8

System 36 1.0

Total 509 13.8

Total 3696 100.0


55. Minority employees often get preferential treatment over nonminority employees.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 552 14.9 17.2 17.2
DISAGREE 842 22.8 26.3 43.5
NEITHER AGREE NOR DISAGREE 919 24.9 28.7 72.2
AGREE 548 14.8 17.1 89.3
STRONGLY AGREE 342 9.3 10.7 100.0
Total 3203 86.7 100.0
Missing DK/NA 459 12.4

System 34 .9

Total 493 13.3

Total 3696 100.0


56. Male employees often get preferential treatment over female employees.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 610 16.5 19.1 19.1
DISAGREE 958 25.9 29.9 49.0
NEITHER AGREE NOR DISAGREE 985 26.7 30.8 79.8
AGREE 447 12.1 14.0 93.8
STRONGLY AGREE 200 5.4 6.3 100.0
Total 3200 86.6 100.0
Missing DK/NA 468 12.7

System 28 .8

Total 496 13.4

Total 3696 100.0


57. Female employees often get preferential treatment over male employees.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 514 13.9 16.0 16.0
DISAGREE 1024 27.7 31.9 47.9
NEITHER AGREE NOR DISAGREE 1031 27.9 32.1 80.1
AGREE 402 10.9 12.5 92.6
STRONGLY AGREE 238 6.4 7.4 100.0
Total 3209 86.8 100.0
Missing DK/NA 460 12.4

System 27 .7

Total 487 13.2

Total 3696 100.0


58. At this installation/activity, physical conditions (e.g., noise level, temperature, lighting, cleanliness) allow employees to perform their jobs well.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 428 11.6 11.7 11.7
DISAGREE 627 17.0 17.2 28.9
NEITHER AGREE NOR DISAGREE 544 14.7 14.9 43.8
AGREE 1693 45.8 46.3 90.1
STRONGLY AGREE 362 9.8 9.9 100.0
Total 3654 98.9 100.0
Missing DK/NA 22 .6

System 20 .5

Total 42 1.1

Total 3696 100.0


59. Programs that encourage good health practices are supported here (e.g., fitness centers, health education programs).

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 361 9.8 10.1 10.1
DISAGREE 515 13.9 14.4 24.6
NEITHER AGREE NOR DISAGREE 707 19.1 19.8 44.4
AGREE 1578 42.7 44.3 88.7
STRONGLY AGREE 404 10.9 11.3 100.0
Total 3565 96.5 100.0
Missing DK/NA 110 3.0

System 21 .6

Total 131 3.5

Total 3696 100.0


60. Employees are protected from health and safety hazards on the job.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 274 7.4 7.6 7.6
DISAGREE 412 11.1 11.4 19.0
NEITHER AGREE NOR DISAGREE 660 17.9 18.3 37.3
AGREE 1800 48.7 49.9 87.2
STRONGLY AGREE 462 12.5 12.8 100.0
Total 3608 97.6 100.0
Missing DK/NA 59 1.6

System 29 .8

Total 88 2.4

Total 3696 100.0


S1. I have access to a computer at work.

Frequency Percent Valid Percent Cumulative Percent
Valid YES 3093 83.7 84.6 84.6
NO (PLEASE SKIP TO ITEM 7) 561 15.2 15.4 100.0
Total 3654 98.9 100.0
Missing System 42 1.1

Total 3696 100.0


S2. The computer I use at work can access the Internet/World Wide Web.

Frequency Percent Valid Percent Cumulative Percent
Valid YES 2691 72.8 89.8 89.8
NO (PLEASE SKIP TO ITEM 7) 305 8.3 10.2 100.0
Total 2996 81.1 100.0
Missing DK/NA (PLEASE SKIP TO ITEM 7) 141 3.8

System 559 15.1

Total 700 18.9

Total 3696 100.0


S3. The Army has created a civilian personnel home page on the Internet/World Wide Web called Civilian Personnel Online (CPOL) (www.cpol.army.mil). How many times have you accessed it in the last 12 months?

Frequency Percent Valid Percent Cumulative Percent
Valid NEVER (PLEASE SKIP TO ITEM 7) 917 24.8 32.5 32.5
ONCE OR TWICE 462 12.5 16.4 48.9
SEVERAL TIMES 651 17.6 23.1 71.9
ABOUT ONCE A MONTH 275 7.4 9.7 81.7
MORE THAN ONCE A MONTH 517 14.0 18.3 100.0
Total 2822 76.4 100.0
Missing System 874 23.6

Total 3696 100.0


S4. I find the information in the PERMISS (Personnel Management Information and Support System) section of CPOL useful.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 33 .9 2.1 2.1
DISAGREE 88 2.4 5.6 7.7
NEITHER AGREE NOR DISAGREE 590 16.0 37.4 45.1
AGREE 727 19.7 46.1 91.2
STRONGLY AGREE 138 3.7 8.8 100.0
Total 1576 42.6 100.0
Missing DK/NA 577 15.6

System 1543 41.7

Total 2120 57.4

Total 3696 100.0


S5. I find the information in the Employment (Army Vacancy Announcements) section of CPOL useful.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 45 1.2 2.4 2.4
DISAGREE 98 2.7 5.2 7.6
NEITHER AGREE NOR DISAGREE 472 12.8 25.1 32.7
AGREE 986 26.7 52.5 85.3
STRONGLY AGREE 277 7.5 14.7 100.0
Total 1878 50.8 100.0
Missing DK/NA 278 7.5

System 1540 41.7

Total 1818 49.2

Total 3696 100.0


S6. I find the information in the Training (Catalog of Army Civilian Training, Education, and Professional Development Opportunities) section of CPOL useful.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 63 1.7 3.9 3.9
DISAGREE 123 3.3 7.5 11.4
NEITHER AGREE NOR DISAGREE 623 16.9 38.2 49.6
AGREE 685 18.5 42.0 91.7
STRONGLY AGREE 136 3.7 8.3 100.0
Total 1630 44.1 100.0
Missing DK/NA 517 14.0

System 1549 41.9

Total 2066 55.9

Total 3696 100.0


S7. The personnel office provides timely information on changes to personnel rules and benefits that affect me and my job.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 484 13.1 14.0 14.0
DISAGREE 676 18.3 19.6 33.6
NEITHER AGREE NOR DISAGREE 944 25.5 27.3 60.9
AGREE 1153 31.2 33.4 94.3
STRONGLY AGREE 198 5.4 5.7 100.0
Total 3455 93.5 100.0
Missing DK/NA 205 5.5

System 36 1.0

Total 241 6.5

Total 3696 100.0


S8. The personnel office provides complete and accurate information on changes to personnel rules and benefits that affect me and my job.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 477 12.9 13.9 13.9
DISAGREE 694 18.8 20.2 34.0
NEITHER AGREE NOR DISAGREE 992 26.8 28.8 62.8
AGREE 1095 29.6 31.8 94.7
STRONGLY AGREE 184 5.0 5.3 100.0
Total 3442 93.1 100.0
Missing DK/NA 216 5.8

System 38 1.0

Total 254 6.9

Total 3696 100.0


S9. Differences among individuals (e.g., gender, race, national origin, religion, age, cultural background, disability) are respected and valued at this installation/activity.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 264 7.1 7.5 7.5
DISAGREE 435 11.8 12.4 20.0
NEITHER AGREE NOR DISAGREE 960 26.0 27.5 47.4
AGREE 1518 41.1 43.4 90.8
STRONGLY AGREE 320 8.7 9.2 100.0
Total 3497 94.6 100.0
Missing DK/NA 143 3.9

System 56 1.5

Total 199 5.4

Total 3696 100.0


S10. Managers/supervisors/team leaders work well with employees of different backgrounds.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 262 7.1 7.5 7.5
DISAGREE 420 11.4 11.9 19.4
NEITHER AGREE NOR DISAGREE 895 24.2 25.5 44.9
AGREE 1627 44.0 46.3 91.1
STRONGLY AGREE 312 8.4 8.9 100.0
Total 3516 95.1 100.0
Missing DK/NA 126 3.4

System 54 1.5

Total 180 4.9

Total 3696 100.0


S11. Army managers and supervisors capitalize on the creative and valuable input offered by employees due to their varying backgrounds, experiences, and cultures.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 387 10.5 11.7 11.7
DISAGREE 610 16.5 18.5 30.2
NEITHER AGREE NOR DISAGREE 1149 31.1 34.8 65.1
AGREE 934 25.3 28.3 93.4
STRONGLY AGREE 219 5.9 6.6 100.0
Total 3299 89.3 100.0
Missing DK/NA 322 8.7

System 75 2.0

Total 397 10.7

Total 3696 100.0


S12. During the last 12 months, have you been sexually harassed while working for the Army?

Frequency Percent Valid Percent Cumulative Percent
Valid YES 176 4.8 4.8 4.8
NO (PLEASE SKIP TO ITEM 15) 3456 93.5 95.2 100.0
Total 3632 98.3 100.0
Missing System 64 1.7

Total 3696 100.0


S13. If you were sexually harassed, did you report the incident?

Frequency Percent Valid Percent Cumulative Percent
Valid YES 74 2.0 21.1 21.1
NO (PLEASE SKIP TO ITEM 15) 277 7.5 78.9 100.0
Total 351 9.5 100.0
Missing System 3345 90.5

Total 3696 100.0


S14. If you reported the incident, was any action (e.g., management spoke to the offending person) taken?

Frequency Percent Valid Percent Cumulative Percent
Valid YES 34 .9 32.1 32.1
NO 72 1.9 67.9 100.0
Total 106 2.9 100.0
Missing DON'T KNOW 52 1.4

System 3538 95.7

Total 3590 97.1

Total 3696 100.0


S15. New practices and ways of doing business are encouraged at this installation/activity.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 412 11.1 11.8 11.8
DISAGREE 646 17.5 18.5 30.3
NEITHER AGREE NOR DISAGREE 809 21.9 23.2 53.5
AGREE 1352 36.6 38.7 92.2
STRONGLY AGREE 273 7.4 7.8 100.0
Total 3492 94.5 100.0
Missing DK/NA 112 3.0

System 92 2.5

Total 204 5.5

Total 3696 100.0


S16. Management seeks my ideas and opinions before making important decisions affecting my work.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 814 22.0 23.0 23.0
DISAGREE 924 25.0 26.1 49.2
NEITHER AGREE NOR DISAGREE 745 20.2 21.1 70.3
AGREE 861 23.3 24.4 94.6
STRONGLY AGREE 190 5.1 5.4 100.0
Total 3534 95.6 100.0
Missing DK/NA 95 2.6

System 67 1.8

Total 162 4.4

Total 3696 100.0


S17. I trust my supervisor/team leader.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 593 16.0 16.5 16.5
DISAGREE 445 12.0 12.4 28.9
NEITHER AGREE NOR DISAGREE 752 20.3 20.9 49.8
AGREE 1281 34.7 35.6 85.4
STRONGLY AGREE 526 14.2 14.6 100.0
Total 3597 97.3 100.0
Missing DK/NA 27 .7

System 72 1.9

Total 99 2.7

Total 3696 100.0


S18. I have the decision-making authority I need to do my work.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 359 9.7 10.0 10.0
DISAGREE 542 14.7 15.1 25.1
NEITHER AGREE NOR DISAGREE 637 17.2 17.7 42.8
AGREE 1576 42.6 43.9 86.7
STRONGLY AGREE 479 13.0 13.3 100.0
Total 3593 97.2 100.0
Missing DK/NA 38 1.0

System 65 1.8

Total 103 2.8

Total 3696 100.0


S19. "Red tape" and unnecessary rules/regulations do not interfere with the timely completion of my work.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 667 18.0 18.6 18.6
DISAGREE 821 22.2 22.9 41.6
NEITHER AGREE NOR DISAGREE 729 19.7 20.4 61.9
AGREE 1120 30.3 31.3 93.2
STRONGLY AGREE 243 6.6 6.8 100.0
Total 3580 96.9 100.0
Missing DK/NA 61 1.7

System 55 1.5

Total 116 3.1

Total 3696 100.0


S20. Rules and regulations have been significantly simplified where I work.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 597 16.2 17.0 17.0
DISAGREE 844 22.8 24.0 40.9
NEITHER AGREE NOR DISAGREE 1041 28.2 29.6 70.5
AGREE 863 23.3 24.5 95.0
STRONGLY AGREE 176 4.8 5.0 100.0
Total 3521 95.3 100.0
Missing DK/NA 115 3.1

System 60 1.6

Total 175 4.7

Total 3696 100.0


S21. Efforts to reengineer work have made this installation/activity more efficient.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 685 18.5 20.1 20.1
DISAGREE 717 19.4 21.1 41.2
NEITHER AGREE NOR DISAGREE 1096 29.7 32.2 73.4
AGREE 748 20.2 22.0 95.4
STRONGLY AGREE 157 4.2 4.6 100.0
Total 3403 92.1 100.0
Missing DK/NA 218 5.9

System 75 2.0

Total 293 7.9

Total 3696 100.0


S22. Have you had a problem with your pay (e.g., getting your check sent to the right place, receiving the correct amount) in the last 12 months?

Frequency Percent Valid Percent Cumulative Percent
Valid YES 695 18.8 19.1 19.1
NO (PLEASE SKIP TO ITEM 24) 2942 79.6 80.9 100.0
Total 3637 98.4 100.0
Missing System 59 1.6

Total 3696 100.0


S23. Was the problem resolved before your next pay period?

Frequency Percent Valid Percent Cumulative Percent
Valid YES 231 6.3 31.1 31.1
NO 512 13.9 68.9 100.0
Total 743 20.1 100.0
Missing System 2953 79.9

Total 3696 100.0


S24. I understand which functions are performed by the Civilian Personnel Advisory Center (CPAC) and which functions are performed by the Civilian Personnel Operations Center (CPOC).

Frequency Percent Valid Percent Cumulative Percent
Valid YES 1300 35.2 36.4 36.4
NO 2270 61.4 63.6 100.0
Total 3570 96.6 100.0
Missing System 126 3.4

Total 3696 100.0


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