FY99 Army Civilian Personnel Attitude Survey: Item Frequency Results for Civilian Employees

1. My immediate supervisor is (do not consider team leaders):

Frequency Percent Valid Percent Cumulative Percent
Valid MILITARY 543 14.7 16.0 16.0
CIVILIAN 2849 77.1 84.0 100.0
Total 3392 91.8 100.0
Missing System 304 8.2

Total 3696 100.0


2. The personnel office treats people courteously.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 157 4.2 4.5 4.5
DISAGREE 344 9.3 9.9 14.5
NEITHER AGREE NOR DISAGREE 737 19.9 21.3 35.8
AGREE 1791 48.5 51.8 87.6
STRONGLY AGREE 430 11.6 12.4 100.0
Total 3459 93.6 100.0
Missing DK/NA 211 5.7

System 26 .7

Total 237 6.4

Total 3696 100.0


3. The personnel office keeps people informed about important changes in personnel rules and benefits.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 519 14.0 14.6 14.6
DISAGREE 753 20.4 21.2 35.8
NEITHER AGREE NOR DISAGREE 784 21.2 22.1 57.8
AGREE 1217 32.9 34.2 92.1
STRONGLY AGREE 282 7.6 7.9 100.0
Total 3555 96.2 100.0
Missing DK/NA 113 3.1

System 28 .8

Total 141 3.8

Total 3696 100.0


4. If my supervisor can't help me with an employment matter, I can get information or help from the personnel office.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 320 8.7 9.1 9.1
DISAGREE 515 13.9 14.7 23.8
NEITHER AGREE NOR DISAGREE 782 21.2 22.3 46.0
AGREE 1572 42.5 44.7 90.8
STRONGLY AGREE 324 8.8 9.2 100.0
Total 3513 95.0 100.0
Missing DK/NA 157 4.2

System 26 .7

Total 183 5.0

Total 3696 100.0


5. I have no problems finding or getting access to the appropriate personnel office staff member to get the information or service I need.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 515 13.9 14.6 14.6
DISAGREE 802 21.7 22.7 37.2
NEITHER AGREE NOR DISAGREE 694 18.8 19.6 56.8
AGREE 1248 33.8 35.3 92.1
STRONGLY AGREE 280 7.6 7.9 100.0
Total 3539 95.8 100.0
Missing DK/NA 129 3.5

System 28 .8

Total 157 4.2

Total 3696 100.0


6. The staff of the personnel office acts with integrity.

Frequency Percent Valid Percent Cumulative Percent
Valid STRONGLY DISAGREE 272 7.4 8.1 8.1
DISAGREE 356 9.6 10.6 18.7
NEITHER AGREE NOR DISAGREE 1079 29.2 32.1 50.8
AGREE 1337 36.2 39.8 90.6
STRONGLY AGREE 315 8.5 9.4 100.0
Total 3359 90.9 100.0
Missing DK/NA 293 7.9

System 44 1.2

Total 337 9.1

Total 3696 100.0


7. Rate the overall quality and timeliness of personnel service on processing personnel and pay actions (e.g., promotions, within-grade increases, tax withholding, benefits).

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 373 10.1 10.8 10.8
POOR 389 10.5 11.3 22.1
FAIR 933 25.2 27.0 49.1
GOOD 1288 34.8 37.3 86.4
VERY GOOD 469 12.7 13.6 100.0
Total 3452 93.4 100.0
Missing DK/NA 213 5.8

System 31 .8

Total 244 6.6

Total 3696 100.0


8. Rate the overall quality and timeliness of personnel service on discipline, complaints, and performance appraisal.

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 308 8.3 10.6 10.6
POOR 370 10.0 12.7 23.3
FAIR 994 26.9 34.1 57.4
GOOD 999 27.0 34.3 91.8
VERY GOOD 240 6.5 8.2 100.0
Total 2911 78.8 100.0
Missing DK/NA 745 20.2

System 40 1.1

Total 785 21.2

Total 3696 100.0


9. Rate the overall quality and timeliness of personnel service on counseling employees on issues such as benefits (e.g., health, retirement), leave, hours of work, and worker's compensation.

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 432 11.7 13.6 13.6
POOR 553 15.0 17.5 31.1
FAIR 972 26.3 30.7 61.8
GOOD 929 25.1 29.3 91.1
VERY GOOD 281 7.6 8.9 100.0
Total 3167 85.7 100.0
Missing DK/NA 502 13.6

System 27 .7

Total 529 14.3

Total 3696 100.0


10. Rate the overall quality and timeliness of personnel service on training.

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 470 12.7 15.0 15.0
POOR 532 14.4 17.0 32.0
FAIR 1013 27.4 32.4 64.4
GOOD 887 24.0 28.3 92.7
VERY GOOD 227 6.1 7.3 100.0
Total 3129 84.7 100.0
Missing DK/NA 522 14.1

System 45 1.2

Total 567 15.3

Total 3696 100.0


11. Rate the overall quality and timeliness of personnel service on job and promotion information.

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 592 16.0 17.7 17.7
POOR 680 18.4 20.4 38.1
FAIR 1048 28.4 31.4 69.5
GOOD 804 21.8 24.1 93.6
VERY GOOD 215 5.8 6.4 100.0
Total 3339 90.3 100.0
Missing DK/NA 309 8.4

System 48 1.3

Total 357 9.7

Total 3696 100.0


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12. Overall, the quality and timeliness of service given by the personnel office is:

Frequency Percent Valid Percent Cumulative Percent
Valid VERY POOR 365 9.9 10.6 10.6
POOR 543 14.7 15.7 26.3
FAIR 1221 33.0 35.4 61.6
GOOD 1082 29.3 31.3 93.0
VERY GOOD 243 6.6 7.0 100.0
Total 3454 93.5 100.0
Missing DK/NA 177 4.8

System 65 1.8

Total 242 6.5

Total 3696 100.0