FY99 Army Civilian Personnel Attitude Survey: Composite Results for Civilian Supervisors

Satisfaction with Customer Service

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       9008     15.3    269.1
DISAGREE                                     2      10887     18.5    325.2
NEITHER AGREE NOR DISAGREE                   3      16516     28.0    493.3
AGREE                                        4      18209     30.9    543.9
STRONGLY AGREE                               5       4268      7.2    127.5
                                                  -------    -----    -----
                                 Total responses    58888    100.0   1758.9

14 missing cases;  3,348 valid cases

Job Satisfaction

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1        953      5.7     28.5
DISAGREE                                     2       1796     10.8     53.7
NEITHER AGREE NOR DISAGREE                   3       2034     12.2     60.8
AGREE                                        4       6234     37.5    186.3
STRONGLY AGREE                               5       5609     33.7    167.6
                                                  -------    -----    -----
                                 Total responses    16626    100.0    496.7

15 missing cases;  3,347 valid cases

Satisfaction with Career

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       2234     22.4     67.0
DISAGREE                                     2       1910     19.2     57.3
NEITHER AGREE NOR DISAGREE                   3       2002     20.1     60.0
AGREE                                        4       2812     28.2     84.3
STRONGLY AGREE                               5       1011     10.1     30.3
                                                  -------    -----    -----
                                 Total responses     9969    100.0    298.9

27 missing cases;  3,335 valid cases

Satisfaction with Supervision

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       3104     11.8     93.8
DISAGREE                                     2       3380     12.9    102.1
NEITHER AGREE NOR DISAGREE                   3       4250     16.2    128.4
AGREE                                        4       9827     37.4    296.9
STRONGLY AGREE                               5       5683     21.7    171.7
                                                  -------    -----    -----
                                 Total responses    26244    100.0    792.9

52 missing cases;  3,310 valid cases




Satisfaction with Management

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       2483     15.0     74.5
DISAGREE                                     2       2974     17.9     89.3
NEITHER AGREE NOR DISAGREE                   3       3517     21.2    105.6
AGREE                                        4       5850     35.3    175.6
STRONGLY AGREE                               5       1754     10.6     52.7
                                                  -------    -----    -----
                                 Total responses    16578    100.0    497.7

31 missing cases;  3,331 valid cases

Satisfaction with Promotion System

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       2559     16.1     77.4
DISAGREE                                     2       3224     20.3     97.5
NEITHER AGREE NOR DISAGREE                   3       3845     24.2    116.3
AGREE                                        4       5107     32.2    154.4
STRONGLY AGREE                               5       1138      7.2     34.4
                                                  -------    -----    -----
                                 Total responses    15873    100.0    480.0

55 missing cases;  3,307 valid cases

Satisfaction with Amount of Authority

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

NONE                                         1       5369     14.2    163.0
SOME, BUT NOT ENOUGH                         2      11466     30.3    348.2
ALL I NEED                                   3      21019     55.5    638.3
                                                  -------    -----    -----
                                 Total responses    37854    100.0   1149.5

69 missing cases;  3,293 valid cases

Satisfaction with Training and Development
                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1        637      6.5     19.2
DISAGREE                                     2       1754     17.9     52.7
NEITHER AGREE NOR DISAGREE                   3       1738     17.7     52.3
AGREE                                        4       3962     40.3    119.1
STRONGLY AGREE                               5       1733     17.6     52.1
                                                  -------    -----    -----
                                 Total responses     9824    100.0    295.4

36 missing cases;  3,326 valid cases








Satisfaction with Awards and Recognition

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       1847     14.1     55.3
DISAGREE                                     2       2751     21.0     82.4
NEITHER AGREE NOR DISAGREE                   3       3150     24.0     94.4
AGREE                                        4       4128     31.5    123.7
STRONGLY AGREE                               5       1240      9.5     37.2
                                                  -------    -----    -----
                                 Total responses    13116    100.0    393.0

25 missing cases;  3,337 valid cases

Satisfaction with Fairness

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       1227      6.6     37.3
DISAGREE                                     2       2230     12.0     67.9
NEITHER AGREE NOR DISAGREE                   3       4312     23.2    131.2
AGREE                                        4       6547     35.2    199.2
STRONGLY AGREE                               5       4307     23.1    131.1
                                                  -------    -----    -----
                                 Total responses    18623    100.0    566.7

76 missing cases;  3,286 valid cases

Satisfaction with Physical Conditions

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1        685      6.9     20.5
DISAGREE                                     2       1156     11.6     34.6
NEITHER AGREE NOR DISAGREE                   3       1411     14.2     42.3
AGREE                                        4       4922     49.6    147.5
STRONGLY AGREE                               5       1755     17.7     52.6
                                                  -------    -----    -----
                                 Total responses     9929    100.0    297.5

24 missing cases;  3,338 valid cases

Satisfaction with Communications from Personnel

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1        807     12.6     24.9
DISAGREE                                     2       1368     21.4     42.3
NEITHER AGREE NOR DISAGREE                   3       1674     26.2     51.7
AGREE                                        4       2179     34.1     67.3
STRONGLY AGREE                               5        367      5.7     11.3
                                                  -------    -----    -----
                                 Total responses     6395    100.0    197.6

126 missing cases;  3,236 valid cases








Diversity

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1        431      4.4     13.0
DISAGREE                                     2        763      7.8     23.0
NEITHER AGREE NOR DISAGREE                   3       2140     21.9     64.4
AGREE                                        4       5058     51.7    152.2
STRONGLY AGREE                               5       1392     14.2     41.9
                                                  -------    -----    -----
                                 Total responses     9784    100.0    294.3

38 missing cases;  3,324 valid cases

Empowerment/Reinvention of Government

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       3388     14.6    101.1
DISAGREE                                     2       4478     19.3    133.6
NEITHER AGREE NOR DISAGREE                   3       4585     19.8    136.8
AGREE                                        4       7861     34.0    234.5
STRONGLY AGREE                               5       2839     12.3     84.7
                                                  -------    -----    -----
                                 Total responses    23151    100.0    690.7

10 missing cases;  3,352 valid cases

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