FY99 Army Civilian Personnel Attitude Survey: Composite Results for Civilian Employees

Satisfaction with Customer Service

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       4323     11.7    118.0
DISAGREE                                     2       5837     15.8    159.4
NEITHER AGREE NOR DISAGREE                   3      10257     27.8    280.0
AGREE                                        4      13154     35.7    359.1
STRONGLY AGREE                               5       3306      9.0     90.3
                                                  -------    -----    -----
                                 Total responses    36877    100.0   1006.7

33 missing cases;  3,663 valid cases

Job Satisfaction

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       1531      8.4     41.7
DISAGREE                                     2       2476     13.6     67.4
NEITHER AGREE NOR DISAGREE                   3       3110     17.1     84.7
AGREE                                        4       6363     35.0    173.2
STRONGLY AGREE                               5       4707     25.9    128.2
                                                  -------    -----    -----
                                 Total responses    18187    100.0    495.2

23 missing cases;  3,673 valid cases

Satisfaction with Career

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       1900     17.5     52.1
DISAGREE                                     2       1834     16.9     50.3
NEITHER AGREE NOR DISAGREE                   3       2508     23.1     68.8
AGREE                                        4       3341     30.8     91.7
STRONGLY AGREE                               5       1270     11.7     34.8
                                                  -------    -----    -----
                                 Total responses    10853    100.0    297.8

51 missing cases;  3,645 valid cases

Satisfaction with Supervision

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       4264     14.7    116.0
DISAGREE                                     2       4445     15.3    121.0
NEITHER AGREE NOR DISAGREE                   3       4793     16.5    130.4
AGREE                                        4       9940     34.3    270.5
STRONGLY AGREE                               5       5578     19.2    151.8
                                                  -------    -----    -----
                                 Total responses    29020    100.0    789.7

21 missing cases;  3,675 valid cases


Satisfaction with Management

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       3574     19.9     98.0
DISAGREE                                     2       3673     20.5    100.7
NEITHER AGREE NOR DISAGREE                   3       4060     22.6    111.3
AGREE                                        4       5161     28.8    141.5
STRONGLY AGREE                               5       1457      8.1     40.0
                                                  -------    -----    -----
                                 Total responses    17925    100.0    491.5

49 missing cases;  3,647 valid cases

Satisfaction with Promotion System

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       4159     30.0    115.9
DISAGREE                                     2       3406     24.6     94.9
NEITHER AGREE NOR DISAGREE                   3       3210     23.2     89.4
AGREE                                        4       2521     18.2     70.2
STRONGLY AGREE                               5        549      4.0     15.3
                                                  -------    -----    -----
                                 Total responses    13845    100.0    385.8

107 missing cases;  3,589 valid cases

Satisfaction with Awards and Recognition

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       3356     23.7     91.8
DISAGREE                                     2       3373     23.8     92.3
NEITHER AGREE NOR DISAGREE                   3       3395     24.0     92.9
AGREE                                        4       3144     22.2     86.0
STRONGLY AGREE                               5        897      6.3     24.5
                                                  -------    -----    -----
                                 Total responses    14165    100.0    387.6

41 missing cases;  3,655 valid cases

Satisfaction with Discipline, Grievances, and EEO Procedures

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       1865     15.3     53.9
DISAGREE                                     2       2484     20.4     71.7
NEITHER AGREE NOR DISAGREE                   3       4015     33.0    115.9
AGREE                                        4       3029     24.9     87.5
STRONGLY AGREE                               5        780      6.4     22.5
                                                  -------    -----    -----
                                 Total responses    12173    100.0    351.5

233 missing cases;  3,463 valid cases






Satisfaction with Work Group

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1        594      5.5     16.2
DISAGREE                                     2       1119     10.3     30.5
NEITHER AGREE NOR DISAGREE                   3       1823     16.7     49.8
AGREE                                        4       4991     45.8    136.3
STRONGLY AGREE                               5       2369     21.7     64.7
                                                  -------    -----    -----
                                 Total responses    10896    100.0    297.5

33 missing cases;  3,663 valid cases

Satisfaction with Training and Development
                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       1832     17.0     50.0
DISAGREE                                     2       1868     17.3     51.0
NEITHER AGREE NOR DISAGREE                   3       1852     17.2     50.6
AGREE                                        4       3954     36.7    108.0
STRONGLY AGREE                               5       1271     11.8     34.7
                                                  -------    -----    -----
                                 Total responses    10777    100.0    294.4

35 missing cases;  3,661 valid cases

Satisfaction with Fairness

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       1771      9.5     51.0
DISAGREE                                     2       2897     15.6     83.4
NEITHER AGREE NOR DISAGREE                   3       5858     31.6    168.6
AGREE                                        4       5107     27.5    147.0
STRONGLY AGREE                               5       2914     15.7     83.9
                                                  -------    -----    -----
                                 Total responses    18547    100.0    533.7

221 missing cases;  3,475 valid cases

Satisfaction with Physical Conditions

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       1063      9.8     28.9
DISAGREE                                     2       1554     14.4     42.3
NEITHER AGREE NOR DISAGREE                   3       1911     17.7     52.0
AGREE                                        4       5071     46.8    137.9
STRONGLY AGREE                               5       1228     11.3     33.4
                                                  -------    -----    -----
                                 Total responses    10827    100.0    294.4

18 missing cases;  3,678 valid cases







Satisfaction with Communications from Personnel

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1        961     13.9     27.6
DISAGREE                                     2       1370     19.9     39.3
NEITHER AGREE NOR DISAGREE                   3       1936     28.1     55.6
AGREE                                        4       2248     32.6     64.6
STRONGLY AGREE                               5        382      5.5     11.0
                                                  -------    -----    -----
                                 Total responses     6897    100.0    198.1

214 missing cases;  3,482 valid cases

Diversity

                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1        913      8.9     25.4
DISAGREE                                     2       1465     14.2     40.8
NEITHER AGREE NOR DISAGREE                   3       3004     29.1     83.7
AGREE                                        4       4079     39.6    113.6
STRONGLY AGREE                               5        851      8.3     23.7
                                                  -------    -----    -----
                                 Total responses    10312    100.0    287.2

106 missing cases;  3,590 valid cases

Empowerment/Reinvention of Government
                                                             Pct of  Pct of
Category label                            Code      Count  Responses  Cases

STRONGLY DISAGREE                            1       4127     16.7    113.2
DISAGREE                                     2       4939     20.0    135.4
NEITHER AGREE NOR DISAGREE                   3       5809     23.5    159.3
AGREE                                        4       7801     31.6    213.9
STRONGLY AGREE                               5       2044      8.3     56.0
                                                  -------    -----    -----
                                 Total responses    24720    100.0    677.8

49 missing cases;  3,647 valid cases

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